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Frequently Asked Questions

How long will it take to get to me?
Usually 1 to 4 weeks for normal order processing and shipping time. Please note that delays may occur, especially during the busiest months of the year.

Can I change or cancel my order?

You accidentally ordered the wrong size/print/item? Or maybe a little bit of buyer’s remorse? email us at support@cosmopop.com right away while your order is still in the “Awaiting Fulfillment” or “Pending” stages. We’ll do what we can to help you!

What if I am not happy with my order?
We do our best to keep our customers happy. In this case we ask to send us a short video showing and explaining the issue in order to be able to send a free replacement or offer store credit as soon as we receive it and confirm the issue.

What happens if an item is out of stock?
Our inventory is generally restocked every two to three (2-3) weeks. Keep checking back on our website for updated numbers!

What if I'm not home when my package arrives?
If the package is too big and no-one is home, the mailman will leave it outside your house or leave a card so that you can arrange a more convenient delivery time.

Is there a phone number where customers can reach Kiddy Nest?

As our commerce operates exclusively online we do not have a phone line available for customers support at the moment. We can answer any questions you may have by email support@cosmopop.com or by message on our Facebook page.

Where are your goods manufactured?

Our products are made overseas, mainly in China, in order to provide unique fabrications and competitive costs to our customers.

Can I Returns / Exchange an item?

You can return the item you purchased from our website for up to 10 days after receiving it.

Will I have to pay the Shipping Cost for returns?

You will have to pay shipping one way. We will pay for shipping on any exchanges. Please allow one to two (1-2) weeks for returns to process. If you need to review your return or have any specific questions please send us an email at: support@cosmopop.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


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